Break Into the Retail Industry
Categories: Industry Tips
August 30, 2022
Are you a person with the desire to connect, help, or make a difference in everyday interactions? The retail industry might be a perfect fit. Working in the retail industry is all about enhancing customer experience. As a retail associate, you’re the intermediary between the customer and the brand you represent. With that being said, here are three things you can do to excel in your retail career.
Tips to Help You Excel in Your Retail Career
Tip #1: Think on Your Feet
We know—retail associates work on their feet all day. But you also need to think on your feet. The ability to adapt to challenging or variable situations is imperative in retail. Sometimes customers may get upset if, for example, you don’t have a clothing item in their size. How do you deal with it? Empathize with them and if your retail store offers free delivery, offer to have the item ordered and delivered to their home address. That way, you make the sale and the customer gets exactly what they are looking for. Win-win!
Tip #2: Be Honest
In any situation - especially when dealing with customers - honesty is the best policy. If you don’t know a specific product feature, it’s best to get clarification from your manager or a fellow colleague. Pulling in a teammate to help shows that you’re an honest person. It may even be a learning experience for your colleague - maybe both of you will learn something new.
Tip #3: Be Confident
Customers may often come to you for advice or ask you for your opinion. Remember that you’re the expert on what you sell, so be confident with your recommendations. This will help you to make a sale and improve your communication and relationship building skills. This advice extends to your resume! To learn how to be confident in your skills on a resume, check out our article The Future of the Resume: What is the Purpose of a Resume and Do I Need One?
What are Workers Saying About the Retail Industry
More than 3,000 workers were surveyed in a poll run by Deputy. The results showed that 86% of retail workers feel their work contributes to their organization's success. This demonstrates that workers take pride in their job and will do whatever they can to not only grow themselves but the company as well. It is important not only to think about how you can help the business in your role but also how you can harness new skills to excel into your next role! If you want to learn more about Important Retail Trends in 2022 and the survey results, check out the article for further insights.
The Transformation of the Retail Industry
The retail industry is constantly evolving, which means there are new opportunities for workers looking to grow their skills and develop as leaders in the field. One of the hallmarks of a post-pandemic world is that the workforce is becoming more digitized.
According to the article by Deloitte on The Future of Work for Retail?, workers are able to make more empowered decisions with the use of analytics and dashboards. For example, you can manage payroll and labour can be greatly improved with the use of digital technologies. Store managers can gain insight into productivity and recommend improvements. With the right digital infrastructure, managers, floor workers, and even stockists can make more informed, data-driven decisions so you can get back to the day to day activities in your role. The days of pulling information manually are long gone! Try taking a course on digital communications to help you understand this evolving workplace and how you can excel in your role.
FindWRK is an online platform that matches workers with employers. In this evolving job market, many retail opportunities are available on the platform. All you need to do is set up your profile with your skills and work experience - and the retail jobs will come to you. The platform is extremely flexible as you can pause your account at any time. The jobs will be waiting for you when you’re ready; the platform is like your personal recruiter. Some job opportunities on FindWRK in the retail industry include the following:
What are you waiting for? Set up your profile and exercise your retail skills out in the field today!